Privacy Policy
Privacy Policy
Effective Date: 10/7/2025
BR Refrigeration Heating & Air LLC (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services. By using our website, you agree to this policy.
1. Information We Collect
We may collect the following types of information:
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Personal Details: Name, address, email, phone number.
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Service Details: Project information, service location, appointment preferences.
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Payment Details: Card or account information (processed securely through third-party payment processors).
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Technical Data: IP address, browser type, device info, and pages visited.
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Communications: Emails, texts, calls, or form submissions.
We do not intentionally collect sensitive information such as Social Security numbers unless required for business purposes and handled securely.
2. How We Use Your Information
Your information helps us:
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Deliver and improve HVAC and refrigeration services.
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Communicate with you about appointments, quotes, and customer support.
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Process payments and issue invoices.
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Send promotional offers or updates (only if you’ve opted in).
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Protect against fraud and comply with laws.
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Monitor website usage and improve our user experience.
3. How We Share Your Information
We may share information only when necessary:
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With service providers (e.g., payment processors, hosting partners).
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To comply with law or respond to valid legal processes.
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To protect our business or users against fraud or misuse.
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With your consent for specific actions.
We do not sell personal information to any third party.
4. Cookies and Tracking
Our website uses cookies and analytics tools to improve functionality and performance.
You can disable cookies in your browser settings, though some website features may be limited.
5. Data Security and Retention
We use reasonable technical and administrative safeguards to protect personal data from unauthorized access or disclosure.
We retain data only as long as needed to fulfill business or legal purposes and securely dispose of it once it’s no longer required.
Washington Note (Compliance with RCW 19.215):
As a Washington-based company, BR Refrigeration Heating & Air LLC complies with the Washington Data Disposal Act, ensuring secure destruction of personal data (digital or paper) once it is no longer needed for business use.
6. Children’s Privacy
Our site and services are not directed toward children under 13.
We do not knowingly collect or store their information. If we discover that a child has provided data, it will be deleted promptly.
7. Your Privacy Rights
Residents of Washington State and other U.S. regions may have the following rights:
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Access to the personal data we hold.
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Correction of inaccurate or outdated data.
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Request deletion of personal data, subject to lawful retention requirements.
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Opt out of promotional communications at any time.
How to Exercise Your Rights:
Email us at [Insert Email] or call [Insert Phone Number].
We will respond within a reasonable time in accordance with applicable law.
Washington Note (Privacy Act Monitoring):
Although Washington does not currently have a fully enacted state-wide privacy act, we voluntarily align our practices with proposed Washington Privacy Act (WPA) standards, including transparency, data minimization, and user consent principles.
8. Links to Other Websites
Our site may contain links to third-party websites.
We are not responsible for their content or privacy practices and recommend reviewing their respective privacy policies.
9. Updates to This Policy
We may update this Privacy Policy occasionally.
Any updates will be posted on this page with a new effective date.
We encourage you to review this page periodically to stay informed.
10. Contact Us
If you have questions or requests regarding this policy or your personal information, contact:
BR Refrigeration Heating & Air LLC